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of Agent (Available, Busy, Disconnected, Nonresponse) Number of Task (Successful, Running, Stopped, Faulted

to view the tasks based on Agent Group, Agent Name. S3: To quickly create tasks, click this “Plus” button Use case 8: Create / Edit Agent Group Option 1: S1: Choose Resource in the left menu > click

all information including: * Number of Agent (Available, Busy, Disconnected, Nonresponse) * Number

Tasks * Recent Tasks S2: You can use **Filter **button to view the tasks based on Agent Group, Agent

: Create / Edit Agent Group**(%%) == **Option 1:** S1: Choose Resource in the left menu > click **Agent

the operation. Use case 7: Create / Edit Agent Group Option 1: S1: Choose Resource in the left menu > click Agent Group tab then screen will show as below S2: Click “Create New” button on the right corner of the screen Option 2: In case, you just want to edit Agent Group information, click Edit in Action column

-20230308181334-22.png]] == (% style="color:#e74c3c" %)**Use case 7: Create / Edit Agent Group**(%%) == **Option 1:** **S1: **Choose Resource in the left menu > click **Agent Group tab **then screen will show

of the screen [[image:image-20230308181334-24.png]] **Option 2**: In case, you just want to edit Agent Group