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Connect Your Messenger Account

Messenger (Facebook Messenger) lets customers message your Facebook Page. Connecting Messenger brings those conversations into ScaleFlow Inbox.

Before you start​

  • Access to the Facebook Page (or Meta Business account) you want to connect.
  • Admin or sufficient permissions on that Page to authorize third-party apps.
  • Permission to manage Channels in ScaleFlow.

Step 1: Open the Messenger channel page​

  1. In ScaleFlow, open Channels.
  2. Select Messenger from the channel list.
  3. Review Channel setup and Connected accounts.

Open Channels from the main navigation

Step 2: Start connection​

  1. Click Connect.
  2. A Facebook / Meta sign-in window opens.

Step 3: Sign in and approve access​

  1. Sign in with the Facebook account that manages your business Page.
  2. Select the correct Facebook Page if prompted.
  3. Review the permissions ScaleFlow requests.
  4. Click Continue / Allow to approve.

Open Channels from the main navigation

Step 4: Confirm in ScaleFlow​

  1. Return to ScaleFlow (the window may close automatically).
  2. Wait for the connection confirmation.
  3. Confirm the Page appears under Connected accounts with status active.

If the process takes too long, click Cancel and try Connect again.

Confirm in ScaleFlow​

Manage the connection​

ActionWhen to use
TestVerify Messenger is still reachable
ReconnectRe-authorize after token expiry or Page changes
DeleteRemove the Page from ScaleFlow (new Messenger messages stop)

Confirm it works​

  1. Click Test on the connected account.
  2. Send a message to your Facebook Page from a personal Facebook or Messenger account.
  3. Open Inbox and confirm the message appears with a Messenger label.

Message templates (for Broadcasts)​

After a Page is connected, you can manage Messenger message templates used for mass sends in Broadcasts.

  1. Open Channels → Messenger.
  2. Open the connected Page / channel detail.
  3. Open the Templates area.
  4. Search or filter by status (Approved, Pending, Rejected) and language.
  5. Create a new template, open a template to view details, or delete a template you no longer need.

Only Approved templates are ready to use when you build Messenger broadcast content.

Gợi ý ảnh: Trang chi tiết Facebook/Messenger với bảng Templates (Status, Template name, Language, Category) và nút tạo template mới.

Troubleshooting​

Wrong Facebook Page connected​

  • Delete the connection and Connect again, selecting the correct Page.

Messages do not appear in Inbox​

  • Run Reconnect and complete Meta authorization again.
  • Confirm the Page is published and Messenger is enabled for the Page.
  • Check that messaging is not restricted in Meta Business settings.

Connection window blocked​

  • Allow popups for ScaleFlow in your browser.
  • Try another browser or disable extensions that block OAuth popups.