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Connect Your Zalo Me Account

Zalo Me connects a personal Zalo account (not an Official Account) to ScaleFlow using QR login.

Use Zalo Me when you need a personal Zalo listener for direct conversations. For business-facing messaging at scale, prefer Zalo OA.

After connection, messages appear in Inbox.

Before you start​

  • A personal Zalo account on your phone with the Zalo app installed.
  • Permission to manage Channels in ScaleFlow.
  • The Zalo app ready to scan a QR code.

Step 1: Open the Zalo Me channel page​

  1. In ScaleFlow, open Channels.
  2. Select Zalo Me from the channel list.
  3. Click Connect.

Open Channels from the main navigation

Gợi ý ảnh: Trang Channels → Zalo Me với nút Connect.

Step 2: Scan the QR code​

  1. ScaleFlow displays a QR code.
  2. Open the Zalo app on your phone.
  3. Scan the QR code.
  4. Approve the connection on your device when prompted.

Open connect zalo

Open connect zalo

Open connect zalo​

Step 3: Confirm in ScaleFlow​

  1. Return to the Zalo Me channel page.
  2. Confirm the account appears under Connected accounts.
  3. Status should show active.

Connection is successful when the account card shows Test, Reconnect, and Delete.

Open connect zalo​

Manage the connection​

ActionWhen to use
TestVerify ScaleFlow can still reach this Zalo Me account
ReconnectScan a new QR code if the session expired
DeleteRemove the account from ScaleFlow

Confirm it works​

  1. Click Test on the connected account.
  2. Send a message to the connected Zalo account from another Zalo user.
  3. Open Inbox and confirm the message appears.

Troubleshooting​

QR code expired​

  • Click Connect or Reconnect to generate a new QR code and scan again.

Wrong personal account connected​

  • Delete the connection and connect again with the correct phone / Zalo login.

When to use Zalo OA instead​

  • Multiple staff need to handle the same business inbox.
  • You need an Official Account brand presence.
  • See Connect Zalo OA.