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Prerequisites MySQL 8.0 JDK 11 Automation Insight conductor (Prebuilt version) akaBot Center (Latest version) Apache Tomcat 8.5 Port 8080 should be free, otherwise you must to run conductor with another port. Installation 1. MySQL 8.0 1.1. Create new database for conductor by the following sql

[1] Installation

akaBot Insight

[1] Installation

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( == **Prerequisites** == 1. MySQL 8.0 1. JDK 11 1. Automation Insight conductor (Prebuilt version) 1. akaBot Center (Latest version

Authenticate User throught akaBot Center** == 1. Open file application-prod.yml 1. Scroll to the bottom

Creating New View To create a new views, take the following steps: Step 1: Users click on Edit

configuration screen of the embedded Tableau platform. Note: The views in akaBot Insights are divided

Dashboard. Step 3: Click on Publish to save the new view to the list of views in akaBot Insights

akaBot Insight

-family:Arial,Helvetica,sans-serif" %)Step 1: Users click on **Edit Dashboard** in any view to access Tableau UI. (% style="font-family:Arial,Helvetica,sans-serif" %)[[image:image-20230519090636-1.png]] (% style="font

,sans-serif" %)**Note:** The views in akaBot Insights are divided into two types: Worksheets

1. View default dashboards Please access directly the links below to view the details of the default dashboards. Agents Workflows Queues Business ROI 2. Edit default dashboards Step 1: Choose

, please refer to the Tableau Documentation (the embedded platform of akaBot Insight).

akaBot Insight

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( == 1. View default

. * [[Agents>>url:https://docs.akabot.com/bin/view/akaBot%20Insight/Dashboards%20/%5B2%5D%20Templates/%5B1%5D%20Agents/]] * [[Workflows>>url:https://docs.akabot.com/bin/view/akaBot%20Insight/Dashboards%20/%5B2%5D

Step 1: After a successful login, the system will prompt you to upload a license file for activation. Please download this file from the licensing email you received earlier and proceed

to enable your users to use akaBot Insights: assigning users. For more detailed instructions, please refer

akaBot Insight

**Step 1**: After a successful login, the system will prompt you to **upload** a **license file

to use akaBot Insights: **assigning users**. For more detailed instructions, please refer to the [[Users>>https://docs.akabot.com/bin/view/akaBot%20Insight/%5B2%5D%20Administration/%5B1%5D%20Users/]] tab.

akaBot default dashboards When accessing Insights for the first time, the Favorite Views tab is displayed along with its corresponding default dashboards: Workflow, Queue, Agent, and Business. See

platform of akaBot Insight).

[1] Overview

akaBot Insight

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( == **akaBot default

**. [[image:image-20230413112802-1.png||height="468" width="997"]] See [[Default dashboard>>https://docs.akabot.com/bin/view/akaBot%20Insight/Dashboards%20/%5B2%5D%20Templates/]] for additional details. == **View

Introduction akaBot Insights is a web application that serves as a platform for data modeling and analytics using a combination of available business metrics and operational insights. With pre-loaded dashboard Templates as well as user-defined dashboards to visualize company data across desired metrics

About akaBot Insights

akaBot Insight

About akaBot Insight

== **Introduction** == **akaBot Insights** is a web application that serves as a platform for data modeling and analytics using a combination of available business metrics and operational insights. With pre

in various formats. [[image:attach:Screenshot.png||alt="1" height="465" width="1014"]] == == == **Data

the same process. The default of 1 will be saved as the manual time and hourly cost for any workflows

akaBot Insight

[1] ROI data set

values are provided. To configure the dataset, the Admin must do the following: 1. ((( Select **Setting** in the top-right corner ))) 1. ((( Select **Configure Business Dataset**. ))) [[image:image-20230420091950-5

as the cost involved by paying a human hourly to do the same process. The default of 1 will be saved

[1] Users

akaBot Insight

[1] Users

an existing Center account to log in to the Insights. === **Assign Users** === 1. Access to Insights. 1. Go to the **Setting** menu in the top-right corner and select **Administration**. [[image:image-20230420143351-1.png

. Assign roles and Tableau accounts to your users. === **Unassign Tableau user** === 1. Go to the 3-dot

By default, the Agents dashboard is comprised of the following widgets, which can be edited: Widget Name Widget Type Description 1 Number of agent Input Total number of agent 2 Total Utilization Input The total utilization, in hours 3 Agent Utilization (per day) Input Average

[1] Agents

akaBot Insight

[1] Agents

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( [[image:image-20230413155837-1.png]] By default, the **Agents** dashboard is comprised of the following widgets, which can be edited: |= |=((( Widget Name )))|=((( Widget Type )))|=((( Description ))) |1|((( **Number of agent