[2] How To Use akaBot Center

Introduction

The akaBot Center is a server-based application that lets you control and manage your Agents. It runs on a server and connects to all the Agents within the network and executes your repetitive workflow based on different requirements. It has a browser-based interface that enables the management of hundreds of Agents with just a few clicks.

The akaBot Center lets you manage the creation, monitoring, and deployment of resources in your environment, acting in the same way as an integration point with third-party applications.

This document aims to guide you on how to use the functionalities in the AkaBot Center.

Using akaBot Center

1. Center Overview

a. The User Interface

b. akaBot Center – Navigation

In the Feature menu, you can see all the functionality that akaBot provided. 

c. Getting Started with akaBot Center

Before stating exploring all the main function of akaBot Center, please follow the instruction to install and Activate akaBot Center here. 

During the usage of akaBot Center, there are many instances where you need to input data to perform certain actions, such as Create/Edit or Filter for specific data. Below are different type of input data and method along with what they mean:

2. akaBot Operation Functions

a. Dashboard

akaBot's home page is a dashboard that enables you to see all the statistical charts of a single Organizational Unit containing useful information for all the following components:

• Number of Agent (Available, Busy, Disconnected, Nonresponse)
• Number of Task (Successful, Running, Stopped, Faulted)
• Schedule (Calculated by Hour, Day, Week and Month basis)
• Package (Active, Inactive)
• Task Statistics (Daily, Weekly, Monthly, Yearly view available)
• Upcoming Tasks
• Recent Tasks

You can filter the data based on the Agent Group and Agent Name

You can also view the Task Statistics by selecting the corresponding tab: Daily, Weekly, Monthly, Yearly.

b. Organization Unit

Organization Units (OU) provide the separation of Orchestrator components into tenants for designated users. The user's perspective of akaBot Center is determined by the organization unit in which they are placed, as well as the role(s) appointed to them. The following categories of entities make up an organization unit: 

• Agent group
• Agents
• Workflows
• Tasks
• Schedules
• Packages Repository
• Assets
• Queue
• Logs
• Report
  ! Statistics are produced for each organizational unit and shown on the Dashboard.

Notes:
A user with no assigned Organization Unit does not have access to any type of resources.
The same agent cannot be provisioned on two different Organization Units. Resources cannot be moved from one organization unit to another.
A drop-down list displays all of the units assigned to a user located at the header of the page, available at all times. User can also use this to switch between OU.

To access the OU page, click on the OU tab in the left menu. All previously created OU shall be in display there as below:

As an Admin, you may view the details of specific OU, create, update, or remove or filter the OU, as well as manage the users that are allocated to them.

• View an OU

In order to view all the details of an OU, you can click on the name of the OU in the listing.

Once clicking, you will be redirected to the Details page.

• Filter OU

The filter option allows you to look for your OU a lot quicker. Click on the Filter option, available next to the Create new button.

Filter pop-up appeared. You can filter the OU by Name or Description

• Create/edit an OU

To create a new organization unit, you click "Create New” button.

If you want to edit an OU, select the edit option from Action next to the corresponding OU Name.

After clicking, the system shows a pop-up form for you to fill the information:

If you want to unassign a user from an organization unit, open the Edit windows and hit the bin icon in the action field. Once all the information is filled/edited, hit Save. Your OU is created

• Remove an OU

Important!  Delete an Organization Unit will delete all resources within the unit. To remove an OU, click the corresponding Delete button next to the Organization Unit name on the Organization Unit page.

A confirmation pop-up will appear. Select Delete to finish the operation.

c. Agent Group

An Agent Group is a grouping of agents that is used to deploy processes. The Agent Group page displays all previously created groups and enables you to manage Agents within them. The Agent Group page allows you to search and filter agent groups by name and description. 

You can go to Agent Group page by clicking the Agent Group tab on the left of the interface. You will see a list of Agent groups created within the particular OU.

To view the details of the Agent Group, click on the name

You will be greeted with the Details of the Agent Group:

• Create/Edit an Agent Group

To create a new agent group, you should click “Create New” button on the top right corner of the screen.

When you want to edit the Agent Group information, click the Edit button in the Action column.

When you click on Create New/Edit button, the system will show a form for you to fill in. Details are in the table below.

Once all information is filled, hit Save.

• Filter Agent group

When you click on Filter button, the system will show a form for you to fill in. Details are in the table below.

Hit OK and the filtered result will be displayed.

• Remove Agent Group

To delete an agent group, you should click the Delete button of the agent group you want to remove from the Agent Group list.

Alternatively, you can hit the checkbox before each Agent and the Delete option will appear next to the Filter option at the top. Click the Checkbox next to Action will allow you to select all Agents for deletion.

After clicking, if the agent group has no Agent attached to, the system will allow you to delete and need your confirmation before deleting.

Otherwise, an error message will be shown up to let you know it’s forbidden to delete the selected agent group.

d. Agent

An Agent is an execution host that runs processes that are built in akaBot Studio.

The Agents page allows you to add Agents, edit them, and examine their status as well as the change runtime settings and the Agent Group to which they are assigned.

• View an Agent

You can view the details of the Agent by clicking the name of the Agent. Details can be viewed below:

Besides details regarding the Agent, all the tasks, logs, and connection verification status of the Agent can also be found here.

• View an Agent’s tasks

At the bottom of the Details page, you can see a list of all the tasks that are executed by this specific Agent

Details regarding Tasks shall be explained in the Task sections.
Here, you can filter the Task list by Start Time, Package Name, State, and Source of the tasks. Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the action.

• View an Agent’s log

To view the Agent’s logs from the Agent Details page, click the Log tab next to the Task tab to switch the view.

You can also filter the log item by the Date of Executed, the Task ID, the Workflow Name, the Log Level, or filter string. Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the action.

You can also Export Log for further investigation by clicking the Export Log option next to the Filter button. You can export all Logs or specific filtered Log Items.

• Verify the Agent Connection

To make sure the Center and Agent are correctly connected with a valid username and password, you can click on the Verify button next to the Edit button.

If the user clicks this button when the Agent is connected, an ID/Password authentication check will be performed to determine if the ID/Password is correct and can be logged in.

There are three possible verification task states:

• PENDING: the verification task was created and waiting for verification from the agent
• SUCCESSFUL: the agent was verified and the username password was correct
• FAULTED: the agent was verified and the username password was incorrect

Verification tasks and verify button will be updated in real-time. When there is a pending verification task on the verification tab, verify button will be disabled.
When the user clicks on verify button, the verification tab will be opened automatically and there is also a "Verifying..." notification shown in the top right corner.

To view all the Verification requests created, go to the Agent tab > Select the Agent.

On the Agent Detail page > Select Verification tab.

• Create/Update an Agent

The first step of connecting an Agent to the Center is to create an Agent in the Center.

To edit an Agent, you should click the Edit button of one Agent in the list. Alternatively, you can click the Edit button on the Detail Page of the Agent.

After clicking, the system shows a popup allowing you to fill properties to create/edit a new Agent. You need to fill in all the necessary info in the form below.

Agent tab

Agent Settings Tab

After filling the form, you click the Save button to record the Agent to the system.
Follow the instruction to connect the Agent to the Center using the Agent Key to complete the connection.

• Filter for Agent

To filter for the Agents you need, click on the Filter option on the top of the page:

When you click on Filter button, the system will show a form for you to fill in. Details in the table below.

Once all the criteria are filled, hit the OK button to view your results.

• Delete an Agent

To delete, you need to click the Delete button of one Agent in the Agent list.

Alternatively, you can select the checkbox before each Agent and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow users to select all displayed Agent for bulk delete.

After clicking, if the Agent is not in use, the system will allow you to delete and need your confirmation before deleting. If you want to delete Agent information in Agent Group, Tasks, Schedule, Queue, and Logs, select Delete related items? option

e. Workflow

A Workflow represents the association between a Package and an Agent Group. Each time a package is linked to an Agent Group, it is automatically distributed to all the Agent machines that belong to that Agent Group.

The Workflows page enables you to deploy an uploaded package to Agent Groups, manage previously created associations and keep all your workflows up to date. This helps you distribute packages on the Agent machines and execute works faster from the Tasks page. To access the Workflows page, you click the Workflow tab at the left menu. After clicking, the system shows the Workflow page listing all existed Workflow as below:

• View a Workflow

To view a workflow, you can click on the Workflow Name of the selected workflow in the workflow list.

The system shows the details of workflow as below:

Besides all the general information displayed on the Workflow Listing page, the Workflow Details page also included Parameters and Machine Environment information generated when creating/editing the Workflow.

Furthermore, you can see the update history as well as a list of Tasks executed by said Workflow. Details regarding Tasks shall be explained in the Tasks section.

Here, you can filter the Task list by Start Time, Agent, State, Source, and Schedule of the tasks. Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the action.

Users can also delete executed instances of this Workflow by selecting the Checkbox at the beginning of each Task. The Delete button will show up next to the Filter button.

Tick the Checkbox next to Action will allow the user to select all displayed Agent for bulk delete.

• Filter Workflow

When you click on the Filter button, the system will show a form for you to fill in. Details are in the table below.

Once all the criteria are filled, hit OK button to view your results.

• Create/Edit a workflow

To create a workflow, you click the “Create New” button at the top of the page.

To edit a workflow, you click the Edit button of the selected workflow in the workflow list.

Alternatively, users can click the Workflow Name to go to Details Page and select the Edit button there.

After clicking, the system shows a form allowing you to create or edit the info of the workflow.

Once filled in all the General information, you can add further Parameters and Machine Environment variables to the Workflow. You can add multiple variables, but you can only add one by one.

For added variables, you can edit by selecting the pen icon in the Action column or delete them by selecting the bin icon

• Delete a workflow

To delete, you need to click the Delete button of one workflow on the Workflow listing page.

Alternatively, you can select the checkbox before each Workflow and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow the user to select all displayed Agent for bulk delete.

After clicking, a system will show a confirmation message for you to confirm.

f. Tasks

A task is an execution instance of a process on one or multiple Agents. After creating a workflow (deploying a package to an agent group), the next step is to execute it with the assigned Agents. This can be done manually from the Tasks page or in a preplanned manner, from the Schedules page.

The Tasks page displays by default all the tasks that are running, and the ones placed in a pending state, regardless of whether they were started manually or through a schedule. On this page, you can also manually Create or Edit a task, Start or Stop a task, and display the logs generated by it with just a click of the button. More details can be shown in the Task Details window, to help you with troubleshooting faulted tasks. To access the Task page, you click the Task tab in the left menu. After clicking, the system shows the Task page listing all existed tasks as below:

• View a task

There are a few ways to view the details of the task:
From the Task page: This allows you to view all the created tasks. Click the View button on the left, next to the Task name.

From the Workflow Details page: This allows you to view all the created tasks of a specific Workflow. Click the Workflow tab > Select the Workflow > Select the Task tab and select the task item.

From the Agent Details page: This allows you to view all the created tasks of a specific Agent. Click the Agent tab > Select the Agent > Select the Task tab at the bottom and select the task item.

From the Schedule Detail page: This allows you to view all the created tasks of a specific Schedule. Click the Schedule tab > Select the Schedule > Select the Task tab at the bottom and select the task item.

Once clicking, you will be redirected to the Detail page. Details can be viewed below:

Besides the General information which can also be found on the Listing page, the Task Details page also included special Parameters and Log Details of each task.

Furthermore, users can also filter the logs of this task using the Log Level and Message of the log.

• Filter a task

akaBot Center allows you to filter the task list by Date, Agent Group, Package Name, Agent Name, Source, State, and the Schedule of Tasks. Click the “Filter” button on the top right corner of the screen, and the filter wizard will dropdown.

Then, select the criteria to filter your tasks list and hit OK.

• Create/Edit a task

There are three ways tasks can be created:

- When you create a Schedule on the Schedule page or executed an Agent locally, tasks will be created automatically.

- You can also manually create a task on the Tasks page.

- Clone an existing task.

To manually create a task:
Click Create New button on the top right of the page. The System will display the form for you to create the task.

Alternatively, you can click the Action button and select Clone option to create an identical task. This feature allows you to rapidly perform a task from the tasks list without having to go through the whole configuration process.

This process assumes you previously initiated a task that has already attained a final state. First, select Clone after clicking the corresponding Action button at the beginning of each task.

Once you click the option, the CLONE A TASK window appears, with the task's default parameters.

Feel free to make the necessary modifications and then Save your work by clicking the Save button. The CLONE A TASK window closes, and the execution begins.

• Stop a task

To stop a running task, click on the Action button on the left of each task, then select Stop. The automation process is forcefully stopped immediately; the task is marked as Stopped.

• Delete a task

To delete a task, you click the Delete button of one task in the list.

Alternatively, you can select the checkbox before each Task and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow users to select all displayed Tasks for bulk delete.

The System will show a message to get your confirmation. Hit Confirm to remove the task.

g. Schedule

Scheduling allows us to perform tasks in a preplanned way. You can execute tasks by commanding Agents to perform different schedules and times according to your needs. The Schedule page enables us to create new schedules. It also displays all previously created schedules, which can be further edited, enabled, or disabled. To access the Schedule page, click the Schedule tab in the left menu. After clicking, the system opens the Schedule Listing page that included all schedules we have created previously.

• View a schedule

Besides the General information above, the Details page also shows the Parameters of said Schedule. From here, you can also see a list of Agents and Tasks associated with this Schedule. Details about Agents and Tasks shall be explained in their respective sections.

• Filter Schedule

To filter for the Schedule you need, click on the Filter option at the top of the page:

Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the action.

• Create/Edit a Schedule

To create a schedule, you click Create New button. The system will display the form for you to create a schedule.

When you want to edit the Schedule information, click the Edit button in the Action column.

Alternatively, you can access the Details page of said schedule and select the Edit button.

After filling the form, click the Save button to save it, and the schedule is created. You can also cancel the creation of the schedule by clicking the Cancel button.

• Start/Stop a Schedule

To Force Start/ Stop a Schedule, the user can click the Action button and select the Start Now button or Stop button if the Schedule is running.

Once selected, the Schedule will be run immediately and the Status will change to Running.

• Disable/Enable a Schedule

To disable a schedule, click corresponding Action button and then select Disable.

After clicking, the system will ask for your confirmation to switch status:

When the schedule is disabled, the status of said schedule changes to Disable.

Similarly, to enable a schedule, click the corresponding Action button and then select Enable.

• Delete a Schedule

To delete, you need to click The Action button of the corresponding Schedule and select the Delete button.

Alternatively, you can hit the checkbox before each Schedule and the Delete option will appear next to the
Filter option at the top. Click the Checkbox next to Action will allow you to select all displayed Schedule
for delete.

After clicking, the system will allow you to delete and need your confirmation before deleting.

Hit Delete to complete the operation.

h. Package Repository

Packages Repository page displays all the projects published from akaBot Studio, as well as the ones that were manually uploaded. A project becomes a package when it is published to akaBot Center.

To access the Packages page, you click the Packages Repository tab in the left menu. After clicking, the system opens the Package Listing page that includes all Packages we have published to the Center.

• View a Package

To view the detail of a Package, the user can click on the Package Name. On the detail page, you will see a list containing all versions of the selected package which were uploaded/published to the Center.

• Filter Package

This option allows you to filter the packages by Agent Group, Agents deploy the package, and the status of the packages. To filter your packages, you can:
On the Packages Repository page, click the Filter option.

When you click on the Filter button, the system will show a form for you to fill in. Details in the table below.

Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the action.

• Upload a Package

Typically, when you publish a workflow to the Center, a package will be uploaded to the Center automatically. However, you can also Manually upload a package to Center using the Create New button located at the top right of the Listing page.

The system will display the window for you to upload the Packages.

Click Choose File and select the packages (with the .nupkg extension) and hit Open.

Once you select the Package to upload from your local machine, hit Save to finish the upload, Cancel to terminate the operation.

• Delete a Package

On the Packages Repository page, click on the Name of the package. The Package information and a list of all versions will be displayed.

Select Delete action corresponding with the version of the package you want to delete. A confirming popup will display. Hit Delete to complete the operation.

The selected package version is removed. If Delete related items? is selected, any Tasks, Log, Schedules and Workflow linked to this package shall also be removed.

i. Assets

Assets usually represent shared variables or credentials that can be used in different automation projects. They allow you to store specific information so that the Robots can easily have access to it.

Additionally, an extra level of security is provided, as all credentials stored here are encrypted with the AES 256 algorithm. They can be invoked by RPA developers when designing a process, but their values can be hidden from them. The Assets page enables you to create new assets. It also displays all previously created assets, which can
be edited or deleted.

To access the Asset page, you click Assets tab in the left menu. After clicking, the system opens an Asset Listing where all the Assets are located.

• View an Asset

To view an Asset, you click Asset Name of the selected Asset in the list.

The system shows the details of workflow as below:

• Filter Asset

This option allows you to filter the Assets based on Asset Name, Type, Kind of Value, and Value.

To filter your Assets, you can click the Filter button on the top of the Asset Listing page

When you click on the Filter button, the system will show a form for you to fill in. Details are in the table below.

When you click on the Filter button, the system will show a form for you to fill in. Details are in the table below.

• Create/edit an Asset

In order to create an Asset, on the Assets page, click Create new.

When you want to edit an existing Asset, click the Edit button in the Action column.

Alternatively, you can access the Details page of said Asset and select the Edit button.

The system will display the form for you to create an Asset:

• Delete an Asset

To delete a task, you click the Delete button of the corresponding Asset.

Alternatively, you can select the checkbox before each Asset and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow users to select all displayed Assets for bulk delete.

A confirming pop-up will display. Hit Delete to complete the operation.

The selected Asset will be deleted.

j. Queue

A Queue in simple terms is a container that holds a set of items that you want to be processed by akaBot Agents. Queue items can store different types of data, such as customer details. This information can be processed in other systems - SAP or Salesforce, for instance.

Queues enable you to create large automation projects underlined by complex logic. New queues created in akaBot Center are empty by default. To populate queues with items, to change their status and process them, you have to use Studio activities. As soon as queue items are processed, they become transactions. To access the Queue page, you click Queue tab in the left menu. After clicking, the system opens Queue Listing Page where all the Queues are located.

• View a Queue

To view a Queue, you click Queue Name of the selected queue in the list.

The system shows the details of the queue as below:

• Transaction

Once a Queue item was in proceed, it becomes a transaction. You can check the details of the processing
queue items in the details of the queue.

Users can filter Transaction based on different criteria.

• Filter Queue

Users can filter Queue using Queue Name.

Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate the
action.

d. Create/Edit a Queue

In order to create a Queue, on the Queue Listing page, click Create new

To edit an existing Queue, select the Edit button corresponding to the Queue you want to edit:

Alternatively, you can access the Details page of said Queue and select the Edit button

The system will display the form for you to create/edit a Queue

After filling the form, click the Save button to save it, and the Queue is created. You can also cancel the creation of the queue by clicking the Cancel button.

• Delete Queue

To delete a queue, you click the Delete button of the corresponding Queue.

Alternatively, you can select the checkbox before each Queue and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow users to select all displayed Queue for bulk delete.

A confirming pop-up will display. Hit Delete to complete the operation.

k. Logs

Logs provides details about each task that has been run previously. The Logs page displays logs generated by different Agents for different Workflow.

If akaBot Center is unavailable, logs are stored in a local database, within the available disk space, until the connection is restored. When the connection is restored, the logs are sent in batches in the order they had been generated.

The status of a task is stored in the memory of the akaBot Agent service. When the Center becomes available, the information regarding the task status is synced between the two. However, if the Center is not available and you restart the Agent service, the information is lost. This means that whenever Center becomes available the task is executed again.

To access the Log page, you click the Log tab in the left menu. After clicking, the system opens a Log Listing page:

• View a Log item

To view a Log Details, you click on the View button on the Action column of the corresponding Log.

Alternatively, you can view Logs of a task. Go to Task tab > Select a task > Select Log Details tab and select View.

You can also view Logs of an Agent: Go to Agent tab > Select an Agent > Select the Log tab.

The system shows the details of the log as below:

• Filter Log item

This filter enables you to filter all the logs based on your desired criteria. Click the “Filter” button on the top right corner of the screen.

The system will show you a Filter window:

Once you filled in the criteria, hit OK to view your result. Hit Clear to start over or Cancel to terminate theaction.

• Export Logs

All logs can be exported to a .xls file, by clicking the Export button. The filters applied to this page are taken into account when this file is generated. For example, if you set to view logs only from the last 30 days with an Info severity level, only the entries that meet these criteria are downloaded.

You can export the filtered log list to an excel file. Click “Export log”.

After the export, a .xlsx file will be downloaded to your computer and shall be open:

• Delete the Logs

You can select the checkbox before each Log item and the Delete button will show up next to the Filter button. Tick the Checkbox next to Action will allow users to select all displayed Queue for bulk delete.

A confirming pop-up will display. Hit Delete to complete the operation.

l. Report

Report provides activity statistic information about the Agents & Workflows which are currently being connected to Center. Here, you can get information such as the number of successful tasks, a number of tasks that are running, stopped, or faulted. You can also check the total number of task that was run by the selected Agent or Workflows

You can get your reports by Agent and Workflow. To access the Report page, click on the Report tab in the left menu.

• Report for Agent

Users can view Agent Report by going to Report tab > Select Agent tab.

To get the report, you can use the filter at the top of the page.

After that, click View for the report to be generated. If you wish to download the report, click on the Export button.

The Report will be downloaded to your local machine and shall be open:

• Report for Workflow

Similarly, you can view the Activity Report for each Workflow too. Go to Report tab > Select the Workflow tab.

You can also filter the Report using a date range, Agent group, or Workflow Name

After that, click View for the report to be generated. If you wish to download the report, click on the Export button.

m. Administrator

m.1. User Management

A user is an entity with access-dependent capabilities whose perspective and control of akaBot Center are contingent on the roles they have been designated. Users can be created in the Center.

This page displays all available users and allows admin to add or delete, as well as update users’ information.

After selecting the User management tab, the system displays the following page:

• View a User

To view a user’s details, click on the Username (Login Column) in the list.

• Create/Edit a User

To create a new user, click the Create new at the top of the User page.

When you click on Create New/Edit button, the system will show a form for you to fill in. Details in the table below.

After filling the form, click the Save button to save it, and the User is created. You can also cancel the creation of the queue by clicking the Cancel button.

• Delete a User

To delete a User, you click the Delete button of the corresponding User.

A confirming pop-up will display. Hit Delete to complete the operation.

m.2. Role Management

akaBot incorporates a role and permission-based access-control framework. Roles are sets of permission, which means that the permissions required to access and control specific Center resources are assigned to roles. In other words, Users were not given permission to certain resources but will get the permit through a role. Depending on their roles, users have access to the resources listed below:

This Role Management page displays all available roles and allows admin to add or delete, as well as update roles’ information. After selecting the Role Management tab, the system displays the following page:

• Default Roles

In akaBot Center, there are 3 default roles:

- ROLE_ADMIN

- ROLE_USER

- ROLE_ROBOT

ROLE_ADMIN
By default, the role has all the rights to all resources and this cannot be changed.

ROLE_USER
By default, the role has the following rights, but they can be edited.

ROLE_ROBOT
By default, the role has the following rights, but they can be edited:

• Create/edit a Role

To create a new Role for your Center, click the Create New button at the top of the page:

To edit an existing Role, click the Edit button corresponding to the Role in the Action column.

When you click on Create New/Edit button, the system will show a form for you to fill in. Details in the table below

• Delete a role

To delete a role, you click the Delete button of the corresponding role.

A confirming pop-up will display. Hit Delete to complete the operation.

m.3. License Management

Agent/Studio license is accessible on Organization Unit based on the License page in the Center. This allows you to accelerate deployment and manage activation from a single place. With the press of a button, you may activate, renew, or cancel licenses. You may also track license usage throughout the year.

After selecting the License Management tab, the system displays the following page:

• Add license

https://docs.akabot.com/docs/network-activation

• b. Renew license

https://docs.akabot.com/docs/akabot-center-renew

• Deactivate

https://docs.akabot.com/docs/network-activation

m.4. Webhook

Webhooks allow you to integrate your akaBot Platform with your whole application ecosystem more effectively. You may subscribe to Center events and forward them to any external DCM, BPM, or CRM solution to notify various users, such as when a new queue item is ready for processing, a trigger fails, or a process is changed.

After selecting the Webhook tab, the system displays the following page.

Create/edit a Webhook

To create a webhook