Search: close-tab-1

selecting the Webhook tab, the system displays the following page. No Column Description 1 Action

Is Mandatory? Input Requirement 1 URL Enter the url of the system that you want to give rights to subscribe

selecting the **Webhook** tab, the system displays the following page. [[image:image-20221101165929-27.png]] |=No|=Column|=Description |1|Action|Available actions to manage the Webhook. Includes: Edit: allows users

|=Is Mandatory?|=Input Requirement |1|URL|Enter the url of the system that you want to give rights to subscribe

on the Administration tab in the left menu, then click Organization Unit tab. All previously created OU shall

Description Type Maximum Is Mandatory ? Input Requirement 1 Name Enter the custom name of the OU you want

on the Administration tab in the left menu, then click Organization Unit tab. All previously created OU shall

]] |=No|=Column /Label|=Description|=Type|=Maximum|=Is Mandatory ?|=Input Requirement |1|**Name**|Enter

: No Resource 1 ADMIN RESOURCE 2 ENVIRONMENT RESOURCE 3 ROBOT RESOURCE 4 PACKAGE RESOURCE 5 WORKFLOW RESOURCE 6

’ information. After selecting the Role Management tab, the system displays the following page: No Column Description 1 Action Available actions to manage the User. Includes: Edit: allows users to view the details

below: |=No|=Resource |1|ADMIN RESOURCE |2|ENVIRONMENT RESOURCE |3|ROBOT RESOURCE |4|PACKAGE

to add or delete, as well as update roles’ information. After selecting the **Role Management** tab

|1|Action|Available actions to manage the User. Includes: Edit: allows users to view the details

’ information. After selecting the User management tab, the system displays the following page: No Column Description 1 Action Available actions to manage the User. Includes: Edit: allows users to view the details

Description Type Maximum Is Mandatory? Input Requirement 1 Login Enter the username used to log

[1] User Management

[1] User Management

’ information. After selecting the **User management** tab, the system displays the following page: [[image:image-20221101163259-10.png]] |=No|=Column|=Description |1|Action|Available actions to manage

|=Description|=Type|=Maximum|=Is Mandatory?|=Input Requirement |1|Login|Enter the username used to log

the Report page, click on the Report tab in the left menu. a. Report for Agent Users can view Agent Report by going to Report tab > Select Agent tab. No Column Description 1 Agent Name The name of the Agent

at the top of the page. No Column /Label Description Type Maximum Input Requirement 1 Start Date From

**. To access the **Report** page, click on the **Report** tab in the left menu. == **a. Report for Agent** == Users can view Agent Report by going to **Report** tab > Select **Agent** tab. [[image:image-20221101161308-7.png]] |=No|=Column|=Description |1|Agent Name|The name of the Agent which activities

Monitoring tab from the main menu. After clicking, you immediately see the view by week of all Agents' activities. No Button Description 1 Today Back to the Today's activities view 2 Forward/Backward Move

[1] Productivity

[1] Productivity

Agent's activities on a Calendar. [[image:image-20221101151901-1.png]] == **a. View Agents' activities.** == To view Agent's activities, please click Monitoring tab from the main menu. After

.png]] |=No|=Button|=Description |1|Today|Back to the Today's activities view |2|Forward/Backward

click Queue tab in the left menu. After clicking, the system opens Queue Listing Page where all the Queues are located. No Column Description 1 Action Available actions to manage the Queue. Includes

Description 1 Name The name of the queue. 2 Description The description of the queue. 3 In progress The item

. To access the **Queue** page, you click **Queue** tab in the left menu. After clicking, the system opens

]] |=No|=Column|=Description |1|Action|Available actions to manage the Queue. Includes: Edit: allows you to edit

of the queue as below: [[image:image-20221101110211-10.png]] |=No|=Column|=Description |1|Name|The name

the workflow so that we can make the best use of Agents. a. Create an Agent Pool Step 1: Create a Workflow that the Agents in the "pool" will have to execute: Open Automation tab -> Click Workflow tab -> Create new

Resources tab -> Click Agent Pool tab -> Click Create New (As the picture below): Then a form will show

the workflow so that we can make the best use of Agents. == **a. Create an Agent Pool** == Step 1: Create a Workflow that the Agents in the "pool" will have to execute: Open **Automation **tab -> Click** Workflow** tab -> **Create new** workflow -> Fill the form with **exact Agent Group** you've created

No Agent Settings Tab No Column /Label Description Type Maximum Is Mandatory? Input Requirement 1 Console

), you cannot edit the Username, Machine, or Type. To access the Agent page, click “Agent” tab

. No Column/Label Description 1 Action Available actions to manage the Agent. Includes: Edit: allows you

[1] Agent

[1] Agent

” tab in the left menu. After clicking, the system shows the Agent page listing all existed Agents as below. [[image:image-20221031154319-2.png]] |=No|=Column/Label|=Description |1|**Action

by clicking the** eye** button. [[image:image-20221031154549-3.png]] |=No|=Column/Label|=Description |1

, enabled, or disabled. To access the Schedule page, click the Schedule tab in the left menu. After clicking

. No Column Description 1 Action Options off all actions that can be performed on the schedule. This includes

Requirement 1 Search box Enter any keyword related to the schedule you want to search String No limit 5

can be further edited, enabled, or disabled. To access the Schedule page, click the Schedule tab

have created previously. [[image:image-20221028105802-35.png]] |=No|=Column|=Description |1

|=Description|=Type|=Maximum|=Input Requirement |1|Search box|Enter any keyword related to the schedule you