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By default, the Agents dashboard is comprised of the following widgets, which can be edited: Widget Name Widget Type Description 1 Number of agent Input Total number of agent 2 Total Utilization Input The total utilization, in hours 3 Agent Utilization (per day) Input Average

[1] Agents

[1] Agents

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( [[image:image-20230413155837-1.png]] By default, the **Agents** dashboard is comprised of the following widgets, which can be edited: |= |=((( Widget Name )))|=((( Widget Type )))|=((( Description ))) |1|((( **Number of agent

Creating New View To create a new views, take the following steps: Step 1: Users click on Edit

into two types: Worksheets and Dashboards. A dashboard can include one or multiple worksheets depending

techniques, and combining different types of charts. Tableau Viz Cookbook: A compilation of 52 different

-family:Arial,Helvetica,sans-serif" %)Step 1: Users click on **Edit Dashboard** in any view to access Tableau UI. (% style="font-family:Arial,Helvetica,sans-serif" %)[[image:image-20230519090636-1.png]] (% style="font

,sans-serif" %)**Note:** The views in akaBot Insights are divided into two types: Worksheets

be adjusted according to the specific type of process being executed by your Agents. Time Saved Formula SUM

type of process executed by your Agents. Money Saved Formula ([Manual Time]*[Hourly Cost])-([Bot

the same process. The default of 1 will be saved as the manual time and hourly cost for any workflows

[1] ROI data set

to the specific type of process being executed by your Agents. (% class="box" %) ((( ##Time Saved Formula

to align with the specific type of process executed by your Agents. (% class="box" %) ((( ##Money Saved

values are provided. To configure the dataset, the Admin must do the following: 1. ((( Select **Setting

By default, the Queues dashboard is comprised of the following widgets, which can be edited: Widget Name Widget Type Description Number of task Input Displays a cumulative total of all

, with a breakdown by exception type: ApplicationException or BusinessException. Avg Task Duration Per Queue Bar

-20230413161244-1.png]] == By default, the **Queues** dashboard is comprised of the following widgets, which can be edited: |=((( Widget Name )))|=((( Widget Type )))|=((( Description ))) |((( **Number of task

Chart )))|((( Total number of exceptions for each week, with a breakdown by exception type

Manage Tableau accounts To view, edit, modify, or delete dashboards on Insights, an Insights account of user needs to be linked with an existing Tableau account. Each type of Tableau account provides users with different levels of system access, specifically: Tableau Viewer: allows users to view

with an existing Tableau account. Each type of Tableau account provides users with different levels of system access, specifically: 1. Tableau Viewer: allows users to view dashboards and visualizations, but does not permit any data manipulation or editing. 1. Tableau Explorer: provides users with the ability to view

By default, the Business dashboard is comprised of the following widgets, which can be edited: Widget Name Widget Type Description Money Saved Input Displays the current total of money saved based upon the value entered in the ROI data set table, as well as the days until your defined goal

(% class="akb-page-with-toc" %) ((( (% class="akb-page-content" %) ((( == [[image:image-20230413163134-1.png]] == By default, the **Business **dashboard is comprised of the following widgets, which can be edited: |=((( Widget Name )))|=((( Widget Type )))|=((( Description ))) |((( **Money Saved