Search: close-tab-1

No Agent Settings Tab No Column /Label Description Type Maximum Is Mandatory? Input Requirement 1 Console

), you cannot edit the Username, Machine, or Type. To access the Agent page, click “Agent” tab

. No Column/Label Description 1 Action Available actions to manage the Agent. Includes: Edit: allows you

[1] Agent

[1] Agent

” tab in the left menu. After clicking, the system shows the Agent page listing all existed Agents as below. [[image:image-20221031154319-2.png]] |=No|=Column/Label|=Description |1|**Action

by clicking the** eye** button. [[image:image-20221031154549-3.png]] |=No|=Column/Label|=Description |1

, enabled, or disabled. To access the Schedule page, click the Schedule tab in the left menu. After clicking

. No Column Description 1 Action Options off all actions that can be performed on the schedule. This includes

Requirement 1 Search box Enter any keyword related to the schedule you want to search String No limit 5

can be further edited, enabled, or disabled. To access the Schedule page, click the Schedule tab

have created previously. [[image:image-20221028105802-35.png]] |=No|=Column|=Description |1

|=Description|=Type|=Maximum|=Input Requirement |1|Search box|Enter any keyword related to the schedule you

the Workflow tab at the left menu. After clicking, the system shows the Workflow page listing all existed Workflow as below: No Column/Label Description 1 Action Available actions to manage the Log of said

a Workflow No Column /Label Description Type Maximum Input Requirement 1 Search box Enter the name

page. To access the Workflows page, you click the Workflow tab at the left menu. After clicking

]] |=No|=Column/Label|=Description |1|Action|((( Available actions to manage the Log of said Workflow. Includes

** == [[image:image-20221028095456-10.png]] |=No|=Column /Label|=Description|=Type|=Maximum|=Input Requirement |1

click Queue tab in the left menu. After clicking, the system opens Queue Listing Page where all the Queues are located. No Column Description 1 Action Available actions to manage the Queue. Includes

Description 1 Name The name of the queue. 2 Description The description of the queue. 3 In progress The item

. To access the **Queue** page, you click **Queue** tab in the left menu. After clicking, the system opens

]] |=No|=Column|=Description |1|Action|Available actions to manage the Queue. Includes: Edit: allows you to edit

of the queue as below: [[image:image-20221101110211-10.png]] |=No|=Column|=Description |1|Name|The name

the Report page, click on the Report tab in the left menu. a. Report for Agent Users can view Agent Report by going to Report tab > Select Agent tab. No Column Description 1 Agent Name The name of the Agent

at the top of the page. No Column /Label Description Type Maximum Input Requirement 1 Start Date From

**. To access the **Report** page, click on the **Report** tab in the left menu. == **a. Report for Agent** == Users can view Agent Report by going to **Report** tab > Select **Agent** tab. [[image:image-20221101161308-7.png]] |=No|=Column|=Description |1|Agent Name|The name of the Agent which activities

the workflow so that we can make the best use of Agents. a. Create an Agent Pool Step 1: Create a Workflow that the Agents in the "pool" will have to execute: Open Automation tab -> Click Workflow tab -> Create new

Resources tab -> Click Agent Pool tab -> Click Create New (As the picture below): Then a form will show

the workflow so that we can make the best use of Agents. == **a. Create an Agent Pool** == Step 1: Create a Workflow that the Agents in the "pool" will have to execute: Open **Automation **tab -> Click** Workflow** tab -> **Create new** workflow -> Fill the form with **exact Agent Group** you've created

created assets, which can be edited or deleted. To access the Asset page, you click Assets tab

. No Column Description 1 Action Available actions to manage the Assets. Includes: Edit: allows you to edit

: No Column /Label Description Type Maximum Input Requirement 1 Search box Enter the name of the asset you

the **Asset** page, you click **Assets** tab in the left menu. After clicking, the system opens an **Asset

|=Description |1|Action|Available actions to manage the Assets. Includes: //Edit: allows you to edit the details

-20221028173019-21.png]] |=No|=Column /Label|=Description|=Type|=Maximum|=Input Requirement |1|Search box|Enter

Monitoring tab from the main menu. After clicking, you immediately see the view by week of all Agents' activities. No Button Description 1 Today Back to the Today's activities view 2 Forward/Backward Move

[1] Productivity

[1] Productivity

Agent's activities on a Calendar. [[image:image-20221101151901-1.png]] == **a. View Agents' activities.** == To view Agent's activities, please click Monitoring tab from the main menu. After

.png]] |=No|=Button|=Description |1|Today|Back to the Today's activities view |2|Forward/Backward

: No Resource 1 ADMIN RESOURCE 2 ENVIRONMENT RESOURCE 3 ROBOT RESOURCE 4 PACKAGE RESOURCE 5 WORKFLOW RESOURCE 6

’ information. After selecting the Role Management tab, the system displays the following page: No Column Description 1 Action Available actions to manage the User. Includes: Edit: allows users to view the details

below: |=No|=Resource |1|ADMIN RESOURCE |2|ENVIRONMENT RESOURCE |3|ROBOT RESOURCE |4|PACKAGE

to add or delete, as well as update roles’ information. After selecting the **Role Management** tab

|1|Action|Available actions to manage the User. Includes: Edit: allows users to view the details

selecting the Webhook tab, the system displays the following page. No Column Description 1 Action

Is Mandatory? Input Requirement 1 URL Enter the url of the system that you want to give rights to subscribe

selecting the **Webhook** tab, the system displays the following page. [[image:image-20221101165929-27.png]] |=No|=Column|=Description |1|Action|Available actions to manage the Webhook. Includes: Edit: allows users

|=Is Mandatory?|=Input Requirement |1|URL|Enter the url of the system that you want to give rights to subscribe